I just started my 7th week of social distancing / home quarantine. It’s been brutal. It’s likely that you’re in a similar boat. The last few months have been unlike anything we’ve experienced in recent memory. As the world continues to grind to a halt, many people are starting to become less concerned about physical […]
Month: April 2020
Customer service: When the customer is not always right
You know the old saying, the customer is always right? I’m a firm believer that that is not always true. In fact, sometimes it’s patently false. Case in point. I had a guest check-in last week. Arrived without any problems, everything seemed hunky-dory. Then I get a text from him asking to raise the heat. […]