I had a nightmare of a guest recently. One of their biggest issues is that they didn’t read the check-in instructions I sent them. So when they arrived in the middle of the night, they didn’t know how to get into the property. Ugh.
That experience is what lead to today’s tip: make sure your access instructions for your space are crystal clear!
Make ’em clear…send ’em often
An easy way to do that is to make a message template and schedule it inside of your hosting platform’s message system. Then you can send it out when you confirm the reservation and again the day before they arrive. (And if you don’t know how to do that, I teach it inside of my course “Sprint to Superhost.” It’s also one of the services I provide as a co-host.)
Of course, you’re always going to have the occasional guest who just doesn’t read your messages at all, but the clearer and more succinct your directions, the greater chance of you not having to get up at 4:30 in the morning to let some clueless guest in! 🙂
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