At Bnb Made Simple, we know that responsiveness is everything in the short-term rental industry. But we also know that most hosts (i.e YOU!) have other jobs, responsibilities, and, you know, a life that makes it difficult to always be as responsive as you’d like to be at every hour of the day.
But – quite frankly – your guests don’t care!
Your guests want your attention when they need it:
- when they’re locked out of their unit
- when the hot water isn’t working
- when they can’t figure out how to adjust the thermostat
- when they need a last-minute late check-out or early check-in
And that’s where our host-assist messaging services come in.
We offer backup messaging services for short-term hosts with any sized portfolio. Whether you have 1 listing or 100, we can help you out and relieve some of the stress of always being available for your guests.
Here’s how it works.
First of all, you’ll decide how much support you need. We offer 2 packages: Round-the-Clock Lite and Round-the-Clock plus, both with equally simple pricing structures.
| Service: | LITE | PLUS |
| 24/7 round-the-clock coverage of guest messages | ✓ | ✓ |
| Calendar management across multiple platforms | ✓ | ✓ |
| Phone, text, and channel message coverage | ✓ | ✓ |
| Response time usually 10 minutes or less | ✓ | ✓ |
| Maintenance needs and damage reporting | ✓ | ✓ |
| Managing existing cleaning team | ✓ | ✓ |
| Door code and lock management | ✓ | ✓ |
| Scheduling maintenance | ✓ | |
| Finding and vetting new providers, as needed | ✓ | |
| Damage claims submissions | ✓ | |
| Management of bad reviews, as needed | ✓ | |
| **Pricing and listing optimization available for an added fee** |
Pricing will depend on how many units you want to bring on:
| Lite (price per unit, per month) | Plus. (price per unit, per month) | |
|---|---|---|
| 1-10 units | $200 | $400 |
| 11-20 units | $180 for each unit after 10 | $360 for each unit after 10 |
| 21-30 units | $160 for each unit after 20 | $340 for each unit after 20 |
| 31 units and above | $150 for each unit after 30 | $300 for each unit after 30 |
Once you’ve chosen a package, I will send you an extensive FAQ to fill out so that we can efficiently manage your properties without your input.
Finally, we’ll connect to your listing and we’re off to the races! Every host does things a little differently, so exactly how we connect to your listing will be discussed with you individually and handled on a case-by-case basis.
(Don’t worry, we won’t make you give access to something you’re not comfortable giving access to.)
How can we offer this service for such a low price?
The answer is simple. This is already our full-time job.
We already manage dozens of units in the Atlanta area around-the-clock.
We’ve already done the hard leg work of finding and training skilled property managers who are exceptionally knowledgeable about the short-term rental industry.
Now we’re just bringing that expertise to you so you don’t have to do all that foundational work all over again.
We can’t wait to make your life a little easier. Reach out to us today!