As a host, I know first-hand how hard it can be to find good cleaners for your spaces.
This is especially true if you manage multiple properties. If you’re not there to inspect their work, they can do as good – or as bad – a job as they want and they’ll likely get away with it. In fact, many hosts have had so many problems with their cleaners that they just clean all their spaces themselves now.
But obviously, that’s feasible only to a point. If you’re managing dozens of properties, there’s no way you’re going to have the time to clean every single turnover.
So how do you maintain a high level of cleanliness without doing all of the work yourself?
I think a big part of the problem comes from the fact that expectations aren’t clear between the hosts and their cleaners. The hosts say “clean this,” and assume that’s all that needs to be said. But frankly, people have all sorts of different standards of what “clean” means. It’s not enough to just ask them to clean the space – you have to spell out what you’re expecting.
So I created a checklist that I give to every prospective cleaner before I hire them.
It is a summary of what I expect from them in every space they clean from me. If they don’t agree to it, I don’t hire them, plain and simple. If they do agree to it, then I’ve got an easy record to fall back on if I find that they’re not completing the checklist during every cleaning. If it happens multiple times, then I find a new cleaner. No hard feelings, but the expectations were clear and aren’t being met. It’s so much easier to deal with when you lay out your wishes ahead of time!