The tragic snowball effect of the retaliatory review

the retaliatory review

I’m in a lot of Facebook groups for hosts only. In many of them, there’s this disturbing theme I’ve noticed going around lately. Basically, it goes something like this. Something negative happens during the guest’s stay. Either an obvious issue or the guest seems to be complaining a lot, overly needy, etc. So the host […]

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Airbnb Adventures serves as a strong reminder of the art of service in the hospitality industry

the art of service in the hospitality industry

Prior to the pandemic days, Airbnb announced the newest branch of their brand, Airbnb Adventures. Airbnb Adventures basically incorporates the idea of travel guides and travel agents into the Airbnb experience. According to the article, it “is a…collection of bucket-list-worthy, multi-day experiences hosted by local experts that take intimate groups to epic, off-the-beaten-path locations and […]

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