I recently stayed in an Airbnb place in Pennsylvania. After I checked in, I decided to head out for the afternoon, and the host made sure to give me a key to the house before I left. Except there was a problem: she gave me the wrong key! I didn’t find this out […]
admin
Are your guests giving you a hint?
Last year I stayed with a couple in Nashville while I was attending a conference there. They were friendly enough people, the room was comfortable, and the house was clean. My strongest memory of them, however, is of how much they talked. My conference was 3 full days of lectures, networking, and general “extrovert” […]
Tuesday Tip: towel rods
If you’re hosting multiple guests in your space, make sure you have places in the bathroom for all of them to hang their towels. You can get towel hooks that screw into the wall, over the door hooks, towel rods…the possibilities are many. Just make sure they don’t have to resort to hanging their towels […]
A heart that’s never fully whole
A while ago, we had a guest stay with us who was going through a rough time at home. She had an anxiety attack only a few evenings into her stay and ended up checking out early because she was under so much pressure back home. I was so concerned for her. A side effect […]
Tuesday Tip: Follow Up
Last week’s tip was to be responsive to your guests. A closely tied follow-up tip is to follow up with your guests regarding any issues they have. If they’ve reached out to you to voice a concern, do your best to address it as quickly as possible. Once that’s done, however, follow up […]