Everyone hopes that they will always have wonderful guests. But what do you do if you don’t have a good guest? How do you protect yourself if they’re complaining about you to Airbnb? What if they’re saying flat-out lies?
One of the most important things you can do to keep yourself secure as a host is to communicate as often as possible directly through Airbnb.
Even as I say this, I know full well that I’ve not always done this. I often communicate in person. Occasionally I’ll just leave guests notes. For longer-term stays, I usually just end up texting them about most things.
So I get it, it’s not always the easiest thing to do.
But if a guest ever complains to Airbnb about you, it’s incredibly important that they be able to look back at your message history and see what transpired between you and your guest.
That will be the first thing the resolution center agent will look for. Did your guest complain about this issue to you? How did you respond? Things like that.
Of course, sometimes even the best-laid plans don’t work – like when I deleted my listing and lost all of my message history. *facepalm* Not my best moment.
And to be honest, 98% of the time there won’t be any issues, Airbnb will never get called, and having a message history within the app will be a moot point.
But if there is an issue, you’re going to want that record.
Just do yourself a favor and get in the habit of communicating through Airbnb as much as possible now, before you have problems. It’ll save you headaches in the long run.