How to ensure you provide a great experience
Month: December 2021
The key to great hospitality
I recently did a consulting session with a client who is looking to start hosting on Airbnb. We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]
I just made my cleaner cry – and I’m so happy about it
Yesterday I made my primary cleaner cry. And I’m delighted about it. No, I’m not a monster. They were tears of joy, and I was simply happy to be able to be the bearer of good news. What did I do to cause such emotion? I gave her a Christmas bonus for all of the […]