High-touch short-term rental property management and business consulting
It’s a dream of mine to visit every country in the world. A few years ago, when I was trying to decide where to visit, Oceania – the only inhabited continent I had yet to visit – seemed like an obvious choice. So Michael and I made our way Down Under for two magical weeks […]
Today’s tip piggybacks well off of a story I recently told on the blog. Basically, during a trip we took to New Zealand many years ago, we stayed at a, um, very memorable, rental. The days were wonderful – lots to explore and discover… but the nights. The only thing I clearly remember from our […]
I recently had a bit of a blow up with one of my cleaners. She was chronically late and unreliable, so when I finally made the hard decision to stop working with her, she did not take it well at all. Lots of ugly and unprofessional name-calling ensued, leaving me rattled but also more confident […]
To ask for a review or not to ask? That is the question. Reviews are the absolute lifeblood of this industry. A host with lots of good reviews has the potential to make a lot more money than a host with few reviews or bad reviews. So how do you ensure you get plenty of […]
I had a nightmare of a guest recently. One of their biggest issues is that they didn’t read the check-in instructions I sent them. So when they arrived in the middle of the night, they didn’t know how to get into the property. Ugh. That experience is what lead to today’s tip: make sure […]