I recently got an email from an Airbnb agent closing a thread we’d had going back and forth for a few days. Her message said simply, “Thank you for your response. I really appreciate you being so kind.” This one hit me right in the gut. I kinda felt like I’d been sucker-punched. Because the […]
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Unauthorized smoking in your STR? Try these tips
One of the most common problems you’ll deal with as a host of short-term rentals is smoking. If you’ve been hosting for any amount of time, I’m certain you’ve dealt with some version of this problem before. And if you’re brand new, I can promise you it’s coming. Of course, there are plenty of variations […]
Creating memorable stays in nondescript places
Many people are intimidated by the thought of hosting because they don’t feel like their space is “good enough.” It’s not nice enough, or big enough, or in a good enough location, yada yada yada. They forget that the ambiance you create matters much more than the physical characteristics of the space. A few months […]
How to ensure you provide a great experience
The key to great hospitality
I recently did a consulting session with a client who is looking to start hosting on Airbnb. We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]