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Make 2022 the year of kindness

your year of kindness

I recently got an email from an Airbnb agent closing a thread we’d had going back and forth for a few days. Her message said simply, “Thank you for your response. I really appreciate you being so kind.” This one hit me right in the gut. I kinda felt like I’d been sucker-punched. Because the […]

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The key to great hospitality

the key to hospitality

I recently did a consulting session with a client who is looking to start hosting on Airbnb.  We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]

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