The secret to a truly unforgettable Airbnb experience is not just about the aesthetics or the location; it’s about ensuring your guests feel safe and sound when they lay their heads down at night. As a seasoned property manager and mentor, I’ve learned that the key to a successful rental isn’t just about what you […]
Hosting tools and best practices
Tools/attitude/best practices-related
Go-Green – 5 Eco-friendly Tips for Your STR Space
When I was little, we used paper plates willy-nilly, went through cases of paper towels to sop up messes, and frequently left the lights on when we left a room… While my mom would yell at us for making Georgia Power rich, rarely, if ever, did we give a thought to how our wastefulness might […]
Enhancing Guest Satisfaction from Their First Step
Ever get a call at 2 am from a guest who is having trouble getting settled into their much-anticipated vacation experience? Or, even worse, are having trouble getting into their rental? These are the types of calls you DON’T want to get, right? So, how do you ensure that the check-in process is as smooth […]
Why short-term renting isn’t always better than long-term renting
Short-term rentals are all the rage right now. They’ve taken the world by storm, and many people find themselves being seduced by the allure of “easy” money – and a whole lot more of it than you’d find in traditional renting. But it’s important to remember that there is another side to the coin. There […]
Two Essential Tools to Manage and Scale Your Business
Two things that have helped with my business success over the years are checklists and spreadsheets. Now before you pooh-pooh them, ya’ gotta understand how versatile they are! They have allowed me to do 3 important things, not necessarily in this order: In this first video, I explain how checklists have helped me scale my business with a new client […]