High-touch short-term rental property management and business consulting
Tools/attitude/best practices-related
Smart locks are great for giving guests access to your space without having to bother with physical keys. But you absolutely must have a spare key somewhere guests can access it. For whatever the reason – the smart lock isn’t working, guests can’t figure out how to operate it, guests locked themselves out somehow (yes, […]
It would be easy to imagine that becoming a short term host would mean days filled with interacting with others. To the extravert, that sounds heavenly; to the introvert, perhaps not-so-much. And while there are days that you may end feeling a bit “peopled out”, there are others that you may not have spoken a […]
When I first started hosting on Airbnb, I did a lot of experimenting. As part of my experiments, I ended up making several different listings for the same space**. Once one became inactive, with no future bookings, I decided to delete it to make things a little less confusing for myself. Big mistake. What happens […]
Everyone hopes that they will always have wonderful guests. But what do you do if you don’t have a good guest? How do you protect yourself if they’re complaining about you to Airbnb? What if they’re saying flat-out lies or trying to scam you? One of the most important things you can do to keep […]
One of the hardest things to get right in the world of short-term rentals is dealing with guest complaints. You can learn how to separate the legit ones from the scammers with these tips… Most hosts truly care about their guests’ experiences and want them to have a great time. As a result, I would […]