How to ensure you provide a great experience
Year: 2021
The key to great hospitality
I recently did a consulting session with a client who is looking to start hosting on Airbnb. We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]
I just made my cleaner cry – and I’m so happy about it
Yesterday I made my primary cleaner cry. And I’m delighted about it. No, I’m not a monster. They were tears of joy, and I was simply happy to be able to be the bearer of good news. What did I do to cause such emotion? I gave her a Christmas bonus for all of the […]
The frustrations of mismatched expectations
A recent story I wrote about my friend’s basement is an important reminder of the importance of matching expectations. Reality When my friends decided to rent out their space, their thought process went something along these lines: “it’s a cheap basement apartment; people aren’t going to expect much.” Expectations On the other hand, when people […]
Tuesday Tip: Add Local touches
One of my favorite Airbnb stays was in a tent. Granted, it was a really fancy tent – had a couch, queen-sized bed, heater, and more – the very perfect example of glamping. But it was still a tent. What I loved about it so much, though, was not the canvas walls, but the homey […]