There’s no doubt that COVID-19 has thrown an enormous wrench into the short-term rental market. Consequently, a lot of hosts are looking for opportunities to diversify and pivot their listings. One of the most obvious ways to pivot is to start accepting direct bookings. These are simply reservations that are booked directly through you, rather […]
Year: 2020
What are you doing to stay mentally healthy right now?
I just started my 7th week of social distancing / home quarantine. It’s been brutal. It’s likely that you’re in a similar boat. The last few months have been unlike anything we’ve experienced in recent memory. As the world continues to grind to a halt, many people are starting to become less concerned about physical […]
Customer service: When the customer is not always right
You know the old saying, the customer is always right? I’m a firm believer that that is not always true. In fact, sometimes it’s patently false. Case in point. I had a guest check-in last week. Arrived without any problems, everything seemed hunky-dory. Then I get a text from him asking to raise the heat. […]
Growing stronger in the midst of COVID-19
If you’re like most of the globe right now, your world has probably shifted for the most part to online video calls from inside the safety of your home. As we all battle the infamous COVID-19, more and more countries and states are issuing stricter and stricter lockdown measures to try to combat the spread […]
A hard-earned lesson about Airbnb’s claim center
I recently learned a lesson the hard way about navigating Airbnb’s claims center. Airbnb’s Terms Of Service require that you submit any damage claims to them within 14 days of a guests’ checkout, or before the next guest checks in, whichever is greater. I’ve known this for a long time. If you’ve ever filed a […]