The tragic snowball effect of retaliatory reviews

I’m in a lot of Facebook groups for hosts only. In many of them, there’s this disturbing theme I’ve noticed going around lately. Basically, it goes something like this. Something negative happens during the guest’s stay. Either an obvious issue, or the guest seems to be complaining a lot, overly needy, etc. So the host […]

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2020: the year of kindness

If you’re in this business for any length of time, you’ll end up talking with Airbnb support a lot. I recently got an email from an Airbnb agent closing a thread we’d had going back and forth for a few days. Her message said simply, “Thank you for your response. I really appreciate you being […]

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