The key to great hospitality

the key to hospitality

I recently did a consulting session with a client who is looking to start hosting on Airbnb.  We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]

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The frustrations of mismatched expectations

the frustration of mismatched expectations

A recent story I wrote about my friend’s basement is an important reminder of the importance of matching expectations. Reality When my friends decided to rent out their space, their thought process went something along these lines: “it’s a cheap basement apartment; people aren’t going to expect much.” Expectations On the other hand, when people […]

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