As a short-term rental host, you’ve got a fine line to walk. On the one hand, you want to do your best to give your guests a good experience – which may sometimes include compensating them when you or your cleaner legitimately messes up. On the other hand, you are running a business and can’t […]
Hosting stories
Build in time for the boring stuff
Once you start managing multiple properties (or even before that point), it will become critically important to have a dependable schedule set up that you and all of your teammates can refer to and work off of. A few weeks ago, I was made acutely aware of just how important such a schedule was. Everything […]
Communication covers a multitude of mistakes
I’ve recently had a months-long saga with my bedsheets. Well, not exactly the bedsheets. The woman who was supposed to clean the bedsheets, to be more precise. She had taken the linens offsite to wash them, but then never returned them. I needed to do some inventory, and asked her to bring them back. She […]
With higher price tags come higher expectations
Up until last year, I had only managed shared spaces on Airbnb. I was eager to get an entire unit up and running. I wanted to see how the different types of spaces responded on the Airbnb market. Eventually, I started managing a basement unit for a client. It had its own entrance and a […]
Coming to terms with not knowing
I’ve had so many guests stay with me whose schedules I knew absolutely nothing about. Or perhaps I knew their schedule while here, but I didn’t know where they were coming from, how they were getting around, etc. The point is, it’s important as a host to not expect guests to fill you […]