High-touch short-term rental property management and business consulting
I was recently working on our guest newsletter (and if you’re a host, you have one, right?) and was sharing some trips for traveling during the cold months. It occurred to me, however, that I was doing my hosting friends a disservice by not sharing these winter travel tips here, too. After all, I’m always […]
One thing I never anticipated as a host was that I would appreciate a guest who offered grace. But let me explain… A while back, I had to do some people-juggling at one of my properties. The main floor suite was occupied by a paying guest, but unforeseen circumstances meant that we had to bring […]
Smart locks are great for giving guests access to your space without having to bother with physical keys. But you absolutely must have a spare key somewhere guests can access it. For whatever the reason – the smart lock isn’t working, guests can’t figure out how to operate it, guests locked themselves out somehow (yes, […]
When I first started hosting on Airbnb, I did a lot of experimenting. As part of my experiments, I ended up making several different listings for the same space**. Once one became inactive, with no future bookings, I decided to delete it to make things a little less confusing for myself. Big mistake. What happens […]
Everyone hopes that they will always have wonderful guests. But what do you do if you don’t have a good guest? How do you protect yourself if they’re complaining about you to Airbnb? What if they’re saying flat-out lies or trying to scam you? One of the most important things you can do to keep […]