High-touch short-term rental property management and business consulting
Many people are intimidated by the thought of hosting because they don’t feel like their space is “good enough.” It’s not nice enough, or big enough, or in a good enough location, yada yada yada. They forget that the ambiance you create matters much more than the physical characteristics of the space. A few months […]
I recently did a consulting session with a client who is looking to start hosting on Airbnb. We were walking through some of the things I do to make my guests feel welcome, and we got to the part about bathroom extras. I like to leave a travel-sized bottle of shampoo, conditioner, and shower gel, […]
Yesterday I made my primary cleaner cry. And I’m delighted about it. No, I’m not a monster. They were tears of joy, and I was simply happy to be able to be the bearer of good news. What did I do to cause such emotion? I gave her a Christmas bonus for all of the […]
A recent story I wrote about my friend’s basement is an important reminder of the importance of matching expectations. Reality When my friends decided to rent out their space, their thought process went something along these lines: “it’s a cheap basement apartment; people aren’t going to expect much.” Expectations On the other hand, when people […]