High-touch short-term rental property management and business consulting
Last week I got a text from a guest that said, “you have a hole in your kitchen wall.” Let me tell you what, that got my attention! I immediately asked her where the hole was; she responded with “behind the dishwasher.” This made me a little confused. “You can’t see behind the dishwasher,” I […]
I have some friends who decided to start the Airbnb hosting adventure a few months ago. Poor guys. It’s been a nonstop parade of bad, whiny guests ever since they started. My friends have become understandably frustrated and disheartened. They want to be good hosts, but can’t seem to get reasonable people to book their […]
A while ago, we had a guest stay with us who was going through a rough time at home. She had an anxiety attack only a few evenings into her stay and ended up checking out early because she was under so much pressure back home. I was so concerned for her. A side effect […]
I recently had a cohosting situation that put into stark reality the importance of making the property owner’s expectations crystal clear. This can be a major co-hosting challenge, and worth it to learn early! Let me explain what happened and a few important lessons I learned from it… I got a call from the cleaner […]
Recently we had a European exchange student stay with us for a while. During our initial back-and-forth messages, I started getting the vibe that she was nervous about finding her way to our house after landing in Atlanta. So I told her I’d pick her up. After we connected, we started talking in the car […]