It’s a dream of mine to visit every country in the world. A few years ago, when I was trying to decide where to visit, Oceania – the only inhabited continent I had yet to visit – seemed like an obvious choice. So Michael and I made our way Down Under for two magical weeks […]
Hosting stories
How to save time and energy when dealing with bad guests
I’d like to start this article by prefacing it with this statement: I love Airbnb. I love hosting guests and cohosting for owners. It’s a wonderful tool that has opened up doors I could never dream of. That being said…sometimes Airbnb really sucks. One of the biggest issues that a host can deal with is […]
Supply and demand is great…until it makes you greedy
Not that long ago, Atlanta was in the throes of Super Bowl madness. They hosted the Superbowl, and no one could have predicted what that would do to the short-term rental market. All the experts said that the influx of people coming into the city was supposed to be enormous, on a scale rarely if […]
How to create the best guests
Last year we had 3 Colombian exchange students stay with us for most of the summer. My husband and I affectionately refer to that period as “the Colombian invasion.” 🙂 At times it was so frustrating. Sometimes we wanted our space back, or we got tired of the language barriers, or it was inconvenient to […]
Customer service: When the customer is not always right
You know the old saying, the customer is always right? I’m a firm believer that that is not always true. In fact, sometimes it’s patently false. Case in point. I had a guest check-in last week. Arrived without any problems, everything seemed hunky-dory. Then I get a text from him asking to raise the heat. […]