High-touch short-term rental property management and business consulting
Yesterday I made my primary cleaner cry. And I’m delighted about it. No, I’m not a monster. They were tears of joy, and I was simply happy to be able to be the bearer of good news. What did I do to cause such emotion? I gave her a Christmas bonus for all of the […]
A recent story I wrote about my friend’s basement is an important reminder of the importance of matching expectations. Reality When my friends decided to rent out their space, their thought process went something along these lines: “it’s a cheap basement apartment; people aren’t going to expect much.” Expectations On the other hand, when people […]
One of my favorite Airbnb stays was in a tent. Granted, it was a really fancy tent – had a couch, queen-sized bed, heater, and more – the very perfect example of glamping. But it was still a tent. What I loved about it so much, though, was not the canvas walls, but the homey […]
There’s a conversation I had last year that has stuck with me as if it were yesterday. I was staying in an Airbnb in Nashville, TN. The hosts were friendly and talkative to the point of being slightly annoying. For some reason, the wife felt a need to tell me all about her philosophy on […]
Of all the spaces I host, my favorite ones (ok, well “Harvey” is probably a very close 2nd) are the 2 spare bedrooms in our own house. I love them because it gives me the most interactions with my guests, the best look into other people’s lives. It’s important to remember, however, that getting a […]